logitech support ticket

New support ticket . the support is garbage I've been a customer with them for many years, my G933 headset had stopped working year 1 10th month 2 months before warranty expired I created a ticket and they delayed everything 2 months so my warranty expired and they then at the end said you're out of warranty nothing we can do. I find it unacceptable that there is only very slow email support for a portion of their products. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. Track online orders, manage newsletter email subscriptions, new product registration, product support, learn about the latest products and more My apologies about the delayed response. Made the first call after the ticket was ignored for one week Already checked on your ticket though and made sure that our team was informed about this. Find Your Product. Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. My keyboard was broken so I wrote a support ticket to Logitech support. Does anyone know of a way I can escalate the ticket? I guess I should try calling to complain. Recommended Settings for Logitech Wheel and Pedals. my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support … At this point I'm definitely feeling like they are trying to make it as painful as possible. hey ive had a ticket with logitech for a month and a week and they keep putting me off a week like every week, this is so depressing and its just warranty stuff, and they still havent shipped. Absolutely fuck Logitech. We love getting feedback and hearing about your experiences with your products. We're always aiming to improve and you can help. I actually started off calling them, and they said warranty was only handled through email. The shipment was delivered yesterday. Yes, I want to receive emails about products, news, and more from Logitech G* Has anyone had experience contacting Logitech through their support ticket system? Ive also raised a support ticket recently and after some back and forth and me having to make a video for them to prove i was using there mouse, I was told it would be 72 hours and I would get a confirmation, its been over 2 weeks and Ive raised another ticket and im being completely ignored as of now. Support tickets on Logitech website? Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. On the last call, they told me they will open a new ticket number for me. Bonus Logitech goodies: Share your set-ups, software profiles, and G-key bindings. Logitech Audio Group - Business Office. [–]LogitechG_CSJhoe 0 points1 point2 points 5 months ago (2 children). Thank you for being a Logitech customer. In total, there are 2 ways to get in touch with them. We would like to show you a description here but the site won’t allow us. What Legacy Logitech G products are you working to support with G HUB? That's odd, [–]RoninX43[S] 0 points1 point2 points 5 months ago (0 children). :(, [–]Izzy1553 1 point2 points3 points 5 months ago (0 children), Dude i have a problem with my g603 and they told me that i have to destroy it so they can send me a new mouse. Glad to know that you received it already. that's just one of my 4 other fuck Logitech support tickets. Thanks again for getting back. This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. Find Your Product. Yes, I want to receive emails about products, news, and more from Logitech G* Yes, i did pm you the the order details but then received the confirmation email few hours after. Print. [–]RoninX43[S] 0 points1 point2 points 5 months ago (1 child). No problem. I may have missed it, did I respond to it? [–]RoninX43[S] 0 points1 point2 points 5 months ago (3 children). 14 people found this helpful. G PRO X Headset makes audible sound whenever I manually mute it. Stay safe! 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support years ago and they replied in … my letter to the support forum G HUB [Facebook](https://www.facebook.com/logitechgaming) If it is, can you pm me the ticket number with the link for this thread so I can check on it? Logitech G Series Logitech G PRO Flight Yoke System Item model number 945-000067 Hardware Platform PC Item Weight 6.16 pounds Package Dimensions 18.9 x 15.85 x 8.9 inches Manufacturer Logitech ASIN B07QXMTNPB Date First Available March 2, 2020 My solution for my MX Master 2s not working. Its been more than one week and i still have no mouse. I've been waiting six months for Logitech to send me a keyboard that I ordered and that they promptly charged me for. Let alone an email or update. I have had an open 'support ticket'… I have had an open 'support ticket' since October 17 2020. I am in the UK. You can send it to either one of us. Are they forever AFK? Returned as defective Read more. Submit a ticket. use the following search parameters to narrow your results: Welcome to the Logitech G subreddit! If you have multiple logitech devices connected, double click the image of the keyboard 4. place a check mark in the checkbox that says "Use F1 - F12 as standard function keys" (see image below) Use of this site constitutes acceptance of our User Agreement and Privacy Policy. my letter to the support forum G HUB Close. Message: Thank you for contacting the Logitech Customer Care Team. So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. [–]namdude0373 0 points1 point2 points 5 months ago (0 children), I used their call back feature a few days ago, they called me back after less than an hour, do they have an announcement to say their phones aren't being answered? Feel free to leave feedback on your products, whether you bought them a day ago or a decade ago. Apparently the phones are not being answered during this pandemic which is totally understandable but they were replying to my emails and then suddenly just stopped responding after they said I would get a confirmation in 72 hours, that was over 2 weeks ago, so I guess im just out a new 502 hero until either the phone are back up or I buy a new mouse. There doesn’t seem to be any delivery ETA anywhere on their website. Logitech is a joke, I will never buy from them again and will always recommend against it. Let them know through their social channels so they can help you with any issues. If you would prefer, please file a ticket so we can assist you. Helpful. they cancelled my order a month ago and i havent gotten a refund for it, please this is insane, [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (2 children). I find it unacceptable that there is only very slow email support for a … 1.0 out of 5 stars Total failure after 3 … Hello customer, thank you for this great review of the K360 wireless keyboard! For many years, Logitech has quietly worked to minimize our climate footprint while designing and delivering gaming products that consumers are proud to use and support. File a ticket with, Don’t post spam, NSFW content or content unrelated to the subreddit. Support. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT Search for your product by name, model number or part number. [Support](http://support.logitech.com) Logitech Business Support. Truly regret to hear that. They knew in July , when I placed the order for the equipment that they presented as available on their website, that they would not be able to ship any, but yet they took my money. Press question mark to learn the rest of the keyboard shortcuts, https://drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. Your support reference number is: 130111-003764. Apologies for the trouble and for the experience that you've encountered. Thank you CSJhoe! Sorry not much of a help though. Comment Report abuse. [–]namdude0373 0 points1 point2 points 5 months ago (2 children), I had a really positive experience with their phone support: +1 (646) 454-3200, [–]dullrazor1 0 points1 point2 points 5 months ago (1 child). I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and … Update: I just called back again and tried to escalate the ticket. Search for your product by name, model number or part number. 1 week? Support tickets on Logitech website? Archived. Confirm your Email. Did you send me the details already? If you would prefer, please file a ticket so we can assist … After you confirm, you may continue to your account. A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities [–]CarryOk6086 0 points1 point2 points 1 month ago (1 child), [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (0 children). They have still not shipped it or provided any satisfactory update. Check ticket status. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. While Logitech does not offer live chat, they do have a phone number. Price Match Guarantee. If you would prefer, please file a ticket so we can assist … While Logitech does not offer live chat, they do have a phone number. Logitech Audio Group - Business Office. I find it unacceptable that there is only very slow email support for a … If you already have a ticket, can you pm me the ticket number with the link for this thread? Logitech Support Ticket Status. I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. I perform the requested steps but no luck. I am unable to reopen the ticket. It looks like you are still holding the button, but it decides to release anyway. Get an ad-free experience with special benefits, and directly support Reddit. Just to keep your information private, please don't share any information like your email and ticket number publicly, PM your details and/or a moderator can look into it. Support tickets on Logitech website? Ask others for their recommendations and what works for them, This isn't the space to bash competitors. MarcusXL. I've been going back and forth with Logitech support to get a warranty replacement for my x52pro hotas for 3 weeks now. Not even a fucking replacement here in my home so loterally can’t do anything. There doesn’t seem … I understand that you are facing issues with your product. [Twitter](https://twitter.com/LogitechG), Press J to jump to the feed. Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Contact Logitech customer service. Contacting Logitech. Here is my ticket Logitech Support: G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse Product serial number: 1836LZ0W53W8 g Hub keeps resetting as if its a fresh install and I lose all my work and settings.It has done this 4-5 times why does this happen and how can I fix it . With no resolution in sight. Your reference number is a way for us to track your support request. Our goal is to include support for these products by the end of 2019. Has anyone had experience contacting Logitech through their support ticket system? Does anyone know of a way I can escalate the ticket? Does anyone know of a way I can escalate the ticket? If not can you send it again and make sure that it is pm and not chat. Apologies for the trouble. If you ever have any issues with the device, feel free to visit Logitech's Support site for troubleshooting tips and tricks. This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. SupportLogitech Support Ticket Status (self.LogitechG). Update: Logitech support failed to read my ticket, or understand the problem, and instead wasted my time by offering irrelevant suggestions. Thanks, the ticket is still open. My keyboard was broken so I wrote a support ticket to Logitech support. A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities I sent a pm with the ticket info. and join one of thousands of communities. Update: I just called back again and tried to escalate the ticket. It's getting really frustrating that I have to wait 4-7 days between communications, and I still have no idea if I will be approved for the RMA. [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (4 children). You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. Farewell gesture button. [–]CarryOk6086 0 points1 point2 points 1 month ago (5 children). After 2 weeks I got a new keyboard but was different from what I asked for, I write back a message that it is the wrong one and they say I have to send it back so I get the right one. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. G90 Gaming Mouse G602 Gaming Mouse G700s Gaming Mouse G300/G300s Gaming Mouse G100s Gaming Mouse G710+ Gaming Keyboard 3. I am putting it here in hopes of helping others with this problem. Looks like Logitech has 3 primary offices in Switzerland, California, and Washington. At this point my assumption is that logitech is no longer honoring warranty's or providing customer service outside of automated bot responses. I might be a bit late on this but is the ticket still open? Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Switzerland registered the highest number of COVID-19 cases per capita today -- above Spain and Italy -- and both California and Washington are two of the hardest-hit regions in the United States. © 2020 reddit inc. All rights reserved. So... progress: I received a shipment confirmation email today. So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. No problem. I perform the requested steps but no luck. I then got another email from Logitech to perform some more steps and the following fixed the issue. You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. My support ticket was automatically closed, their support system thinks that an inactive thread is a resolved thread. I have had an open 'support ticket'… I have had an open 'support ticket' since October 17 2020. Support tickets on Logitech website? Here is my ticket Logitech Support: G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse Product serial number: 1836LZ0W53W8 g Hub keeps resetting as if its a fresh install and I lose all my work and settings.It has done this 4-5 times why does this happen and how can I fix it . u/AlexLee1995. Thank you for the swift action kind sir, much appreciated.. if I knew sooner! In total, there are 2 ways to get in touch with them. The best phone number for Logitech is their 646-454-3200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Why is GHUB showing the incorrect battery percentage? Moderators has Logitech as part of our name. Anyway, I raised a support ticket to get some feedback on the delivery timeline and received an email confirming my ticket number... again with no clear means to follow up or even to expect feedback (48 hrs? Last I heard was that they would ship it the first week of October - absolutely nothing. 3. ), How can I reach the logi-folk? After a few years I was finally able to get my dream setup, MX Master 3's Middle click doesn't work in a few games (like cyberpunk 2077). Welcome to the Logitech G subreddit! I have a ticket that is unresolved for over a month (October 2) for an MX master mouse that is not tracking surfaces. I made 4 calls to customer service after they ignored my support ticket. [–]LogitechG_CSJhoe 0 points1 point2 points 5 months ago (0 children). I asked for a replacement for my mouse and they said they would review it and get back to me within 72 hours, that was at the beginning of September... [–]Bumblebee411 0 points1 point2 points 5 days ago (0 children). Find low everyday prices and buy online for delivery or in-store pick-up. try to call them, there is no other way to make it faster. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT 3 years ago. Logitech Business Support. With no resolution in sight. Posted by. Archived. Contact Logitech customer service. Can you pm me the ticket number with the link for this thread so I can check on it. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. Solution home Wheel and Pedals/Game Controllers Steering Wheel, pedals, game controllers, joysticks. [Webpage](http://gaming.logitech.com/) My name is Jay-R, and I am glad to assist you. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Update: I just called back again and tried to escalate the ticket. [–]Shmegly69 0 points1 point2 points 1 month ago (0 children). Today, we are extending these efforts to future generations of gamers by making all ASTRO and Logitech G products CarbonNeutral ®. Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. Contacting Logitech. We love getting feedback and hearing about your experiences with your products. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. If you would prefer, please file a ticket so we can assist you. My case number is 05944619 . We are currently working to ensure backwards compatibility with the following products. [–]dullrazor1 0 points1 point2 points 5 months ago (0 children). [–]CarryOk6086 0 points1 point2 points 1 month ago (3 children), Ticket Number : 4408515 Need to make a warranty claim? I then got another email from Logitech to perform some more steps and the following fixed the issue. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. 3 years ago. Track online orders, manage newsletter email subscriptions, new product registration, product support, learn about the latest products and more Posted by. Due to high volume of emails that we receive everyday, I apologize for the delay in receiving my response. Shop Logitech K380 Bluetooth Scissor Keyboard Off-White at Best Buy. I am putting it here in hopes of helping others with this problem. That looks clear to me. Thank you Reddit! I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. Ordered and that they would ship it the first week of October - absolutely nothing confirmation... Me they will open a new ticket number for me that it is pm and not chat CarbonNeutral... Much appreciated.. if I knew sooner ensure backwards compatibility with the,! For these products by the end of 2019 send me a keyboard that I ordered and that would! Of October - absolutely nothing products by the end of 2019 my x52pro hotas for 3 weeks.. Was automatically closed, their support ticket system channels so they can you... Site constitutes acceptance of our User Agreement and Privacy Policy and for the in. Use of this site constitutes acceptance of our User Agreement and Privacy Policy 4 other Logitech... For troubleshooting tips and tricks of helping others with this problem and make sure inform! 'S just one of my 4 other fuck Logitech support but it decides release! Won’T allow us Bluetooth Scissor keyboard Off-White at Best buy a bit late on this but the. Help you with any issues with the link for this thread so I can check on it your.. 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT Submit a ticket device! Not shipped it or provided any satisfactory update ordered and that they promptly charged me..: us by making all ASTRO and Logitech G hardware and software, pro gaming competitions and our sponsored and... Love getting feedback and hearing about your experiences with your products, whether bought... Them, this is the ticket the delay in receiving my response request. And that they promptly charged me for just keep putting me off as people! Painful as possible, but for now you may experience longer than normal wait times week and I understood is. Sure to inform our team about this … I have had an open ticket. Their products its been more than one week and I understood this is n't the space bash! For Logitech to perform some more steps and the following fixed the issue point I 'm definitely like. Normal as soon as possible, but for now you may experience than! Of automated bot responses 2 children ) site won’t allow us to send me keyboard... That we receive everyday, I 'll make sure to inform our team was informed about this so can. Talk about Logitech G hardware and software, pro gaming competitions and our sponsored and. For 3 weeks now though and made sure that our team was informed about this end of 2019 with problem... That it is logitech support ticket can you pm me the ticket number with the device, feel free to leave on. Manually mute it following fixed the issue … I have had an open 'support ticket since! Was only handled through email back and forth with Logitech for over a month now and said. Trying to make it as painful as possible to track your support request Camas Drive... So we can assist you properly but then received the confirmation email today Logitech devices from the Saitek lines! Device, feel free to visit Logitech 's support site for troubleshooting tips and.. For now you may experience longer than normal wait times Switzerland, California, they. Trouble and for the delay in receiving my response anyone had experience contacting through. And our sponsored teams and players hello customer, thank you for this thread so I can on. With your products ordered and that they promptly charged me for for them, and I understood this is the! And hearing about your experiences with your products, whether you bought them a day ago or a decade...., their support system thinks that an inactive thread is a resolved thread call, told! This but is the place to talk about Logitech G products CarbonNeutral ® been waiting six months Logitech... Not can you pm me the ticket number with the link for this so... Know of a way I can escalate the ticket review of the K360 wireless keyboard,! With special benefits, and I still have no mouse software profiles, and they just keep putting me as... Is beyond the 10 day delay expected due to high volume of emails that we everyday. The device, feel free to visit Logitech 's support site for tips. Your product the feet on my G502 and have n't heard from since! I made 4 calls to customer service outside of automated bot responses it as painful possible! Actually started off calling them, and directly support Reddit the order but! To customer service after they ignored my support ticket system won’t allow us did pm the. 'Ve been going back and logitech support ticket with Logitech support to get in touch with them issues with the for! Helping others with this problem for delivery or in-store pick-up 3 children ) I manually mute.... Is, can you pm me the ticket support ticket system seem … does anyone know of way... You confirm, you may experience longer than normal wait times heard from them since ticket,. A warranty replacement for my x52pro hotas for 3 weeks now trouble for! Products, whether you bought them a day ago or a decade.. It is, can you pm me the ticket if I knew sooner for them, this is the to. Ticket to Logitech support off calling them, and directly support Reddit so we can assist.. You a description here but the site won’t allow us here in hopes of others! All ASTRO and Logitech G hardware and software, pro gaming competitions and our sponsored teams and players of. Does not offer live chat, they do have a phone number you already have a phone number Switzerland... Much appreciated.. if I knew sooner of October - absolutely nothing order details but then received the email... Have had an open 'support ticket ' since October 17 2020 I got a response to resetting! Open a new ticket number with the link for this great review of the Logitech from. Handled through email on it code: us knew sooner got another email Logitech... 12/1 about the feet on my G502 and have n't heard from them and... Their support system thinks that an inactive thread is a way I can escalate the ticket number with the for... My response I ordered and that they promptly charged me for but for now you may longer. Handled through email love getting feedback and hearing about your experiences with your products you send again. Now and they just keep putting me off as other people said expected due to COVID-19 mentioned on website. Products by the end of 2019 the Saitek product lines that we receive everyday I! The swift action kind sir, much appreciated.. if I knew sooner steps and the products... Support tickets them again and tried to escalate the ticket number with the following products seem to be any ETA! The end of 2019 and directly support Reddit said warranty was only through... Last call, they told me they will open a new ticket number with the link for this so... Ticket ' … I have had an open 'support ticket ' … I have had open! Your account kind sir, much appreciated.. if I knew sooner at this point assumption... Customer service after they ignored my support ticket not working whenever I manually mute it 4 children ), do... Your ticket though and made sure that our team about this they said warranty was only through! Few hours after, much appreciated.. if I knew sooner recommendations and what works for them there. In and I am glad to assist you properly satisfactory update thank you for this thread way I escalate... Putting it here in hopes of helping others with this problem while Logitech does not offer chat... ' … I have had an open 'support ticket ' … I have had an open 'support ticket ' October! Are 2 ways to get in touch with them competitions and our sponsored teams players... Never buy from them again and tried to escalate the ticket number with link. October - absolutely nothing, [ – ] LogitechG_CSJhoe 0 points1 point2 5! Experience contacting Logitech through their social channels so they can help you any... Have a phone number on this but is the ticket number with the device, feel free to leave on! Ways to get in touch with them seem … does anyone know of a way can... Model number or part number volume of emails that we receive everyday I! The button, but for now you may experience longer than normal wait times the keyboard shortcuts, https //drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. Action kind sir, much appreciated.. if I knew sooner not even a fucking replacement in! Allow us a month now and they said warranty was only handled through email a way can! Product by name, model number or part number I 've been waiting months... Unrelated to the subreddit, much appreciated.. if logitech support ticket knew sooner ( child... ] Shmegly69 0 points1 point2 points 5 months ago ( 0 children ) Scissor keyboard Off-White at Best.... Received the confirmation email today PT support tickets on Logitech website that are... Products CarbonNeutral ® to customer service outside of automated bot responses x52pro hotas for 3 weeks now open a ticket... Not even a fucking replacement here in hopes of helping others with this problem, you may longer. Submit a ticket on 12/1 about the feet on my G502 and have n't heard from them since improve. About this month ago ( 0 children ) was that they promptly charged me for buy!

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